batchwright

Support

One address, answered by the person who wrote the plugin: abdelrahman@kerdawy.dev. Expect a reply within two working days.

I lost my licence key

Write from the email address you paid from and say you need the key resent. That address is the only proof needed, and it is the only way the key can be matched to a purchase.

I want a refund

Within 14 days of purchase, ask and it is done — no explanation needed. Either write to the address above or request it through Polar, whichever is easier. The key stops working once the refund goes through.

The plugin says free after I pasted my key

Three things cause this, in order of likelihood:

1. A typo. Keys use a reduced alphabet with no letter I, L, O or U, so those characters are always a mistyped 1, 0 or V. Paste rather than retype.
2. No connection to the licence server. The plugin resolves to free whenever it cannot verify a key — deliberately, so it never grants something it could not check. Try again, and tell support if it persists.
3. The key was refunded or replaced. Support can tell you which.

An operation declined something I expected it to change

That is usually the plugin working. The preview names a reason on every declined item — published by this file, inside a component, a main component, locked, or referenced by something you cannot see from where you are standing. Send the reason text and what you expected, and you will get a straight answer about which of those it was.

Reporting a bug

What makes a report immediately actionable:

• which operation you ran, and whether it was the preview or the Apply that went wrong;
• what the preview said it would do, and what actually happened;
• roughly how large the file is — pages, and whether it publishes a library;
• the Figma platform: desktop app or browser, and which operating system.

Please do not send the file itself. Nothing about your file is ever transmitted by the plugin, and support does not want a copy of your work in an inbox. A screenshot of the preview panel is almost always enough.

Something destructive went wrong

Undo first — one Apply is one undo step — and if the undo window is gone, restore the version in Figma's version history. Then write, and include what the preview had said it would do. A destructive operation that did something its own preview did not list is the most serious kind of bug this plugin can have, and it will be treated that way.